Frequently Asked Questions
If you won't find the answer to your question here, please, get in touch and we will be happy to answer all of your questions.
You can find our contact information here.
Click here to see your Cylinder Balance
Click here to see your Frequent Purchases
Click here to see your Account Overview and Invoices
Gas Deliveries can be Tracked via Roadnet
Roadnet - allows customers to see in real time when their products are going to be delivered and ensures the product gets to the right location at the right time.
The customer receives notifications providing them with ETA windows, updates on delays, and delivery confirmation.
UPS, FEDEX and Freight line tracking would be available via email inquiry to [email protected]. Please include the account number and order number with the inquiry. Tracking Information is a soon to be added feature on the site.
Have your Lot number handy and navigate to nexAir/COFA
Technical Support is available from our Customer Support Team
Click here to go to Account Registration
Paperless Invoicing or Invoices by email can be arranged by contacting your account manager or the general department email, [email protected], and reference your account number(s).
Picking up Cylinders is part of the normal cylinder exchange, we pick up empties when delivering full cylinders..
Should you need a pickup only and no deliveries made, we can also arrange that via email [email protected]. Please note that standard delivery charges would normally apply.
Copies of Payments made online can be accessed by request, email [email protected] or through your Account Manager.
We can setup access to all of your accounts, under one log in, just email [email protected] with the list of accounts and we can set it up..
Once setup, after logging in, you can easily change which account you are interacting with, by Changing Account, without logging out.
Email [email protected] with the request and we will send the documentation via email to be completed.
Users can be added or managed within the account here.
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